At LYZERA, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.
1. Information We Collect
When you visit or make a purchase on our website, we may collect the following information:
- Personal Information: This includes your name, address, email address, phone number, and payment information, which are collected when you place an order or create an account.
- Non-Personal Information: This includes browsing data, IP addresses, device information, and cookies to improve user experience and analyse website traffic.
2. How We Use Your Information
We use the information collected for several purposes, including but not limited to:
- Order Fulfilment: To process and ship your orders and to communicate with you regarding order status.
- Customer Service: To respond to inquiries, provide support, and enhance your shopping experience.
- Marketing Communications: To send you promotions, updates, and special offers (only if you opt in).
- Website Improvements: To analyse usage patterns and improve our website functionality, user experience, and product offerings.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers (e.g., payment processors, shipping companies) who assist us in operating our business and fulfilling orders.
- Legal Compliance: When required by law or to protect our rights, we may disclose your information to comply with legal obligations or respond to lawful requests.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to personalize your experience and analyze traffic. You can choose to disable cookies in your browser settings, though this may impact some functionality on our site.
5. Security of Your Information
We take the security of your information seriously and implement industry-standard measures to protect it. Despite these efforts, no method of internet transmission is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Requesting access to the personal information we hold about you.
- Correction: Requesting updates or corrections to your personal information.
- Deletion: Requesting the deletion of your personal information (subject to certain exceptions).
If you would like to exercise any of these rights, please contact us at info.lyzera@gmail.com.
7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.
8. Updates to Our Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or relevant laws. We encourage you to review this page for the latest information on our privacy practices.